Privacy Policy

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, and physical address
• Details you submit through our contact or estimate-request forms
• Opt-in records and timestamps for all communication channels (SMS, email)

Non-Personal Information:

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and project preferences
• Service history and feedback

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule and provide remodeling, tile, finish carpentry, and flooring services
• Send appointment confirmations, reminders, and service updates
• Send promotional offers where you have given consent
• Enhance website functionality and user experience
• Ensure security and prevent fraud
• Maintain records of your communication preferences and consent

3. SMS Messaging & Compliance

Opt-In & Consent:

• You will only receive text messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS messages at any time by replying STOP
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed promptly

Message Frequency & Content:

• Message frequency may vary based on your interactions with our business
• Non-marketing messages cover appointment confirmations, reminders, and service updates
• Marketing messages cover special offers, discounts, and service updates, and are only sent with your separate consent

Help & Support:

• Reply HELP for assistance, or contact us at 1floorstodoors@gmail.com
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information only in these limited circumstances:

Service Providers:

• Vendors who assist in our operations, such as scheduling and payment processing
• SMS providers, solely to deliver the messages you have consented to receive
• All providers are contractually obligated to maintain confidentiality

Legal Compliance:

• When required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable law

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of SMS messages by replying STOP
• Opt out of marketing emails using the unsubscribe link
• Request information on how we process your data
• Withdraw consent at any time for future communications

To exercise these rights, please contact us using the details in the Contact Us section below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by Shane Peterson.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at: